“東泰精誠服務”品牌建立于2008年，秉承了東泰機械所有售后人“精于勤，誠于心”的服務理念；

“東泰精誠服務”始終致力于為您和您的機械提供高水準的售后服務，堅信精湛的服務技術源于專業和勤奮、真誠的服務態度來自責任與用心。

精

技術精，維修技師經過東泰機械的專業培訓，技術精湛；
服務精，堅持以顧客滿意為服務原則，服務精益求精；
備件精，備件始終采取高品質、高性價比的市場導向。

Superior

Superior skills of maintenance technician well trained by
Professional service to the customers to make BYD services better and better by ensuring customer satisfaction,
Refined spare parts to ensure BYD provides reliable and

誠

誠心，真心實意為顧客提供高品質服務，切實滿足顧客需求；
誠意，真誠傾聽顧客心聲，全力提升顧客滿意度；
誠信，常用備件、保養工時價格公開、透明，顧客明明白白消費。

Sincere

Sincerely providing high quality services to satisfy customer needs;
Taking customers opinions and satisfying them with sincerity;
Honestly pricing the parts and labour to make customers understand charges clearly and wisely.

專

以專注態度打造遍布全國的服務維修網絡；
以專業技術服務每一位客戶；
以專門課程傳播機械保養知識技能。

Professional

Service network established worldwide;
Professional service to every single customer;
Special training course on car maintenance for customers.

快

備件中心覆蓋全國，快速抵達；
急件飛機航空運輸，快速無誤；
廿四小時服務通道，快速維修；
現場維修分鐘計時，快速完工。

Quick

Spare parts provied quickly across the country;
Emergent parts transported by air;
24 hours service;
Efficient on-site technical problem shooting.

省

產品備件價格公道，省錢；
現場服務價格合理，省心；
服務網絡分布普及，省事。

Cost Saving

Reasonable pricing spareparts;
On-site service would be provided worry free;
Service networks widely spread-Saving your time.

多

600多家服務店遍布全國300多個城市，網點多；
服務流程化、規范化、崗位齊全，人員多；
服務環境舒適、硬件齊全，設備多。

Abundant

600 service shops in 300 cities across China;
Sufficient work staff in each service shop to satisfy customer needs;
Complete facilities and equipments in each service shop.

愛

精誠服務關愛服務活動，愛之深；
服務活動提供免費檢修，愛之切；
服務維修配送精美禮品，愛之廣。

Care

Excellent service for customers;
Free service provided frequently;
Free gift for customers while servicing.

全   365x24

365：天天服務，全面到位；
24小時的預約維修服務，無時不在；
24小時的現場救援服務，無處不在；
24小時全球服務呼叫中心，伴您一路同馳騁！

Overall: 365x24

365-day comprehensive services;
24-hour call for maintenance services;
24-hour call of rescue services anywhere you are;
24-hour global call center.

責 5-10-2-2

5分鐘—將顧客的求助信息反饋至服務店；
10分鐘—詢問顧客，服務店是否與其聯系；
2小時—回訪救援人員，詢問是否到達現場；
第2天—回訪顧客，詢問是否對服務店服務滿意；
將顧客每一需求視為己任，落實到底。

Responsibility: 5-10-2-2

5 Minutes-Transferring the customer's request to service shop,
10 Minutes-Confirming whether service shop contact with the customer;
2 Hours-Reconfirming whether technician reach the scene;
Second day-Enquiring whether the customer satisfied with the service;
Treat every customer's needs as our own responsibility and carry it out.